FAQs

Patient FAQs

Once a referral has been made to The Shoulder Centre, an appointment will be scheduled and sent to your Family Provider or referring Physicians office.  On your initial assessment, you will be seen by one of our shoulder specialists that is committed to providing you with an accurate diagnosis and improving your shoulder problem.  You may see one or more of our shoulder specialist during your assessment. Please bring any additional diagnostic imaging that you may have already had on a disk. If any additional imaging is required, this will be obtained by your shoulder specialist.

All referrals that are sent to The Shoulder Centre are reviewed by The Shoulder Center Orthopedic Surgeons and Physician Assistant Team.  The referral form has been developed by our team of shoulder surgeons to obtain the most important information to get you matched with the most appropriate shoulder specialist.

Our commitment is to keep waiting lists below eight weeks for an initial visit with a shoulder expert who will diagnose your shoulder problem, formulate a treatment plan and/or arrange additional tests if needed.

You will be seen by a surgeon if surgery has been deemed necessary based on the information provided by your family doctor on the referral document. You may likely be seen by a non-surgeon Physician Specialist or a Physician Assistant with extensive shoulder training. A treatment plan will be discussed with you that often does not require surgery. If surgery is determined to be necessary, then an assessment by an Orthopedic Shoulder Surgeon will be promptly arranged.

Please allow 24 hours notice if you cannot attend your scheduled appointment. This allows someone else access to your spot. Please contact the shoulder center reception at (905) 683-2320 Ext. 5313. You may leave a message and once a new appointment is scheduled, you will be contacted with the alternate day and time.

One of the main objectives of The Shoulder Centre is to provide the correct diagnosis and initiate the most appropriate treatment.  In most cases, we can do this based on your history and physical examination with very few, if any, diagnostic imaging tests.  Most of the time, we do not require an MRI scan.  Waiting for the availability of an MRI scan may unnecessarily delay your treatment. An accurate diagnosis can often be made using information that we gather from you and from your referring physician.  If additional diagnostic tests are required, The Shoulder Centre will arrange the most appropriate ones to help us better understand and treat your condition.

All patients presenting to The Shoulder Centre will see a Shoulder Expert.  At The Shoulder Centre, you may see a physician assistant working side-by-side with a shoulder surgeon or a shoulder specialist nonsurgical physician. Some patients may see a shoulder surgeon on their first visit based on information provided by your referring physician.  A physiotherapist may also be involved in your visit.  All members of The Shoulder Centre team have access to all forms of diagnostic tests (such as MRI) and treatment for your shoulder. We will create a customized treatment plan based on your diagnosis.  Depending on the situation you may see more than one shoulder expert on a visit.

If you are committed to treatment by a specific provider at The Shoulder Centre you can have your family physician request consultation with that provider on the referral form.  In that case, wait times for initial consultation will be longer than those for the next available.  The Shoulder Centre model of care is founded on the standardization of care using the best available evidence, so you can feel comfortable that any provider in the community of care will provide you with the highest level of care when you are at The Shoulder Centre.

Once you have been seen by a shoulder specialist, a consultation note based on the diagnosis and treatment will be sent to your Family Provider or referring Physician. If we recommend any additional treatment that is not provided by our shoulder center, you will be required to follow up with your Family Care Provider to discuss this with them.

Provider FAQs

All referrals that are sent to The Shoulder Centre are reviewed by The Shoulder Center Orthopedic Surgeons and Physician Assistant Team.  The referral form has been developed by our team of shoulder surgeons.  Please complete all sections to the best of your knowledge to adequately match your patient with the most appropriate shoulder specialist.

Our commitment is to keep the waiting lists below eight weeks for an initial visit with a shoulder expert who will diagnose your patients shoulder problem, formulate a treatment plan and/or arrange additional tests if needed. Based on the information provided on the referral document, that wait time may be reduced.

A fax will be sent to your office with the patients' appointment date and time, as well as the shoulder specialist that they will be seeing at the initial consultation. Please have your office staff contact the patient with the scheduled information and advise them to obtain any prior imaging on a disk for review at The Shoulder Center.

No, we DO NOT REQUIRE an MRI in order to see your patient. In fact, one of the main objectives of The Shoulder Centre is to reduce the ordering of unnecessary MRIs of the shoulder.   Waiting for the availability of an MRI scan may unnecessarily delay treatment for your patients. An accurate diagnosis can often be made using information that we gather from you and a simple x-ray or ultrasound.  If additional diagnostic tests are required, The Shoulder Centre will arrange this.

All patients presenting to The Shoulder Centre will be seen by a Shoulder Expert.  At The Shoulder Centre, we have physician assistants working side-by-side with a shoulder surgeon as well as a shoulder specialist nonsurgical physician.  Some patients may see a shoulder surgeon on their first visit, based on information provided on the referral form.  Depending on the situation your patient may be seen by more than one shoulder specialist on any given visit.

If your patient is committed to treatment by a specific provider at The Shoulder Centre you can request a consultation with that provider on the referral form.  In that case, wait times for initial consultation will be longer than those for the next available.  The Shoulder Centre model of care is founded on the standardization of care using the best available evidence, so you can feel comfortable that any provider in the community of care will provide you with the highest level of care when you are at The Shoulder Centre.

Once your patient has been assessed by a shoulder specialist, a consultation note based on the diagnosis and treatment will be sent to your office. If we recommend any additional treatment that is not provided by our shoulder center, this will be advised in this assessment note and your patient will be asked to follow up with you.

Don't let shoulder pain hold you back

Call us today to book an appointment with one of our Shoulder Experts.

Contact Us